Frequently Asked Questions
Shipping
- HOW LONG DO YOU TAKE FOR SHIPPING AND DELIVERY?We usually deliver within 5-10 working days. In case there’s any delay you will be notified through email. We deliver all over India. For next-day deliveries in Bangalore, India, please contact us at (+91)9901295543 or email us at support@tanandtrop.com.
- ARE THERE DELIVERY CHARGES?Delivery charges depend on the location and you can view it during checkout. We provide free shipping throughout India on orders above INR 2000.
- HOW CAN I TRACK MY ORDER?Once your order has been shipped, you will receive an automated email with the tracking details of your order. Please note that any delays caused in delivery due to logistical issues are not in our control and we are not responsible for the same.
- DO YOU PROVIDE INTERNATIONAL SHIPPING?No, currently we do not ship internationally.
- DO YOU ACCEPT COD?Yes, we accept cash on delivery.Â
- CAN I CANCEL MY ORDER?In case of any cancellation, please email us within 12 hours of placing the order. Cancellations after this period would depend on the status of the order. Once the order has been shipped, it cannot be canceled.Â
Sizing
- HOW DO I KNOW WHICH SIZE TO ORDER?We provide detailed size charts for each product to help you choose the right size. You can find the size chart on the product page. If you require further assistance during purchase, kindly contact customer care at (+91)9901295543 or email us at support@tanandtrop.com.
- WHICH SIZE DO I ORDER IF I’M FALLING IN BETWEEN TWO SIZES?In that case it is preferred to take the larger size. Further enquiries can be messaged to our store number: 9901295543
Exchanges and Returns
- WHAT IS YOUR RETURN/EXCHANGE POLICY?Unfortunately, we do not accept returns. However, you can exchange your garments within 7 days of making the purchase. Please ensure that the garments are not used, have all the packaging tags, and are in the original packaging. Once we receive the package, we will review and process the exchange. Depending on the reason for the exchange, charges may be applicable. For further inquiries, you can contact customer care at (+91)9901295543 or email us at support@tanandtrop.com.
Payments
- WHAT PAYMENT METHODS DO YOU ACCEPT?We accept all major credit and debit cards, UPI, or net banking.
Customer Support
- HOW CAN I CONTACT CUSTOMER SUPPORT?You can contact our customer support team via email at support@tanandtrop.com or by phone at (+91)9901295543.
Store
- DO YOU HAVE A PHYSICAL STORE?Yes! You can drop in at our store on any day of the week from 11 am to 9 pm. Address: Fashion House by Pushpa, Silver Springs layout, Munnekollal, Bengaluru, Karnataka-560066 Google Maps Location: Click here Contact: +91 9901295543
- CAN I CUSTOMISE AT THE STORE?Yes, you can get any of our pieces customized now at our store! Contact us at 9901295543 for further inquiries.